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Policies for centres, learners and employees

Complaints Policy and Procedures

Complaints Policy and Procedures

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Karan Kumar – Chief Executive

January 2018

v1

31/12/2018

Karan Kumar – Chief Executive

January 2018

v2

31/12/2018

Dr Keith Hoodless

January 2018

v2.1

31/12/2018

Appeals Policy

Appeals Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Michael Kosmas – Chief Executive

January 2018

v1

31/12/2018

Michael Kosmas – Chief Executive

January 2018

v2

31/12/2018

Dr Keith Hoodless

January 2018

v2.1

31/12/2018

Malpractice & Maladministration Policy

Malpractice & Maladministration Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Dr Keith Hoodless

01/01/2018

v2

31/12/2018

Quality Assurance Policy

Quality Assurance Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Dr Keith Hoodless

01/01/2018

v3

31/12/2018

Partner agreements
Learner Registration and Tracking

Admission and Registration Procedures

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Karan Kumar  – Chief Executive

25/02/2018

v1

31/12/2018

Dr Keith Hoodless

01/01/2018

v2

31/12/2018

Admissions & Registration Procedures

Admission to courses or programmes run at or by TECH GEEK is entirely on meeting the respective eligibility criteria, and on the basis of ability to achieve. We operate an admissions policy which ensures equality of opportunity to all those interested in taking part in learning.

Registrations are welcomed through our website (https://www.laptoprepairtraining.co.uk/) where we publicise the different courses that we run. All course information clearly states the eligibility criteria, location and duration of the course including the qualifications that a learner would receive upon completion.

A potential learner can also register by calling us or visiting our office:

Tech Geek UK Ltd.

42 Bristol Road,
Gloucester,
GL1 5SD

Monday-Friday 09:00-17:00.

We recognise the importance of admitting applicants to a course suited to their ability and aspirations. There are no admissions quotas that advantage or disadvantage any group of applicants we are committed to treating all applicants within the registration cycle fairly.

Applications for admission to all courses are considered without regard to any inappropriate distinction e.g. ethnicity or national origin, nationality, disability, sexual orientation, gender, religious or political beliefs, marital status or socio-economic background. Learners who have suffered educational hardship or disruption (including students with disabilities), will still be considered for courses and programme and may receive special consideration.

During registration, applicants will be expected to provide;

  • proof of identification e.g. passport, birth certificate, driving licence, national insurance as appropriate
  • proof of any qualifications attained to support their application
  • access to ULN number (Unique Learner Number)
  • undergo DBS check if appropriate

We believe a diverse student population is important from an educational and social perspective; enhancing the educational experience for all.

Certification Policy

Certification Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Dr Keith Hoodless

01/01/2018

v1

31/12/2018

Certification

Policy Statement

  • TECH GEEK aim to register individual learners to the correct programme within agreed timescales and to claim valid learner certificates within agreed timescales.
  • To construct a secure, accurate and accessible audit trail to ensure that individual learner registration and certification claim can be tracked to the certificate which is issued for each learner.

In order to do this, the centre will:

  • Register each learner within the awarding body requirements
  • Provide a mechanism form programme teams to check the accuracy of learner registrations
  • Make each learner aware of their withdrawals, transfers or changes to learner details
  • Ensure that certificate claims are timely and based solely on internally verified assessment records
  • Audit certificate claims made to the awarding body
  • Audit the certificates received from the awarding body to ensure accuracy and completeness
  • Keep all records safely and securely for three years post certification.

This policy will be reviewed every 12 months by the Quality Manager/Senior Management Team.

Mistaken or Fraudulent Certificate Claims

To reduce the risk of mistaken or fraudulent claims for certification (or for completed units), TECH GEEK will make sure that the any claim for a certificate or unit accreditation is accurate and is attributed, and valid, to the leaner concerned.

Implementation

Once the Awarding Organisation has completed a successful visit (vi the EQA), and is happy with the visit is successful then TECH GEEK can claim for certificates.

Once the Quality Manger receives the certificates, he/she will check:

  • the correct spelling in the learner’s name, and,
  • the validity of the registrations against candidate registration numbers and periods.

He/She will then request, if not already, the individual learners’ tracking progress from the college student management system, and with the assessor submission sheet (of completed units).

If there is any discrepancy on the outcome of the above checks TECH GEEK will withhold the certificate and advise the Awarding Body.  If necessary they will claim for a ‘new’ certificate.

If all checks are completed and are correct, the certificate can be issued to the learner.

Equality and Diversity Policy

Equality and Diversity Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Dr Keith Hoodless

01/01/2018

v2

31/12/2018

Equality and Diversity

Introduction

As part of the commitment made by TECH GEEK UK LTD to Equality of Opportunity it has adopted a Policy statement covering its employment practices and procedures. This document outlines the policy that must be strictly adhered to by every employee. All breaches of this policy will be investigated and, where appropriate, disciplinary procedures followed

Equal Opportunities

Relates to treating people the same, although they may belong to certain groups. Equal Opportunities in particular relates to a Legal Framework, which makes it illegal to discriminate against people because they belong to particular groups.

Diversity

Diversity is a broader concept that builds upon the progress made through Equal Opportunities. Everyone is different and diversity is about recognizing, respecting and valuing the differences we each bring to work. Equal opportunities and diversity work together by addressing the inequalities and barriers faced by people in under-represented groups and by valuing, learning and benefiting from the diverse cultures in society and our staff

General Statement of Policy

It is the Project’s policy that no employee or prospective employee will receive less favorable treatment or is disadvantaged by any circumstances, conditions or requirements that cannot be justified.

The Policy Statement

The Management of TECH GEEK UK LTD recognizes that people are discriminated against and will make every effort to ensure they will not unreasonably exclude any individual from access to any activities, goods, facilities or services, or any employment opportunities, that they offer. As an employer committed to equality and diversity in all its practices TECH GEEK UK LTD recognizes that groups and individuals are discriminated against on the basis of age, gender, ethnic origin, race, nationality, colour of skin, sexuality, impairment (physical, sensory or learning), physical appearance, marital or other life status, religious or political belief and other differences that cannot be justified. Every employee is entitled to expect equality of opportunity in all aspects of their employment including its terms and conditions. Every potential employee is entitled to expect the recruitment process to be free of all unreasonable barriers. All employees of the TECH GEEK UK LTD shall be made aware of this policy and its implications for them. TECH GEEK UK LTD will make suitable adaptations to premises, equipment, and job roles to ensure equality of opportunity for all clients, staff and stakeholders.

What we Expect from our Employees

Whilst the responsibility for creating and monitoring a culture of equality of opportunity rests with TECH GEEK UK LTD, its success relies on each employee playing their part. Employees have a number of responsibilities; many of which are directly related to their jobs, but the following are general instructions that apply to everyone:

Every employee shall comply with measures that are introduced to ensure equality of opportunity and non-discrimination. Training appropriate to each employee’s role will be provided. Those individuals responsible for other employees are not to discriminate when applying processes relating to the training, advancement, performance management, transfer, redeployment, discipline, retirement, dismissal or redundancy, benefits, facilities and services No employee shall induce, or attempt to induce other employees or trade unions or management to discriminate No employee shall victimize an individual on the grounds that they have made complaints or provided information about discrimination or harassment No employee shall harass, abuse or intimidate another employee on any grounds.

Publicising and Advertising Vacancies

All vacancies shall first be advertised internally in the first instance; if no internal candidate is appointed then the post shall be advertised externally. All recruitment material and processes, including advertisements will be available, or be offered, in a variety of media that reflects the basic requirements of the post. Use shall be made of local media, job centres and careers offices. Potential applicants shall be given clear and accurate information about posts through a job description and person specification that includes only requirements that are necessary and justifiable for the effective performance for the job. Advertisements in printed media shall adhere to clear print guidelines. Any applicant for a post who wishes to declare that they have a disability and who satisfies the job description and person specification will be offered an interview.

Recruitment

Recruitment practice and procedures shall be as open and as barrier free as possible. Application forms and other supporting material shall be free of personal questions or requests for information from which inferences could be drawn as to the status of an individual that are irrelevant to the job description. Selection criteria shall be kept under review to ensure that they are justifiable for the effective execution of the job.

Training

The Project’s policy of equality extends to training; this covers its general training programme and training in disability awareness and equality and diversity training. Each employee has the right to expect not to be unreasonably discriminated against, either directly or indirectly, in the opportunities to be trained, in how it is provided, where it is provided and through what medium. All new employees shall receive induction training within one month of starting work to give them a good understanding of the organisation and its policies and practices. Regular and appropriate training will be provided to all staff to enable them to perform their jobs effectively and to ensure that they have the best opportunities for advancement. Where relocation or redeployment is being considered, re-training will be discussed with the individual concerned and if found to be necessary and appropriate will be agreed in advance of any decision being taken. All staff involved in selection or interviewing shall be trained to ensure that appointments are made on an objective basis. Personnel involved in management, selection and dealing with the public shall be trained and receive guidance in the law, best practice and organisational policy, their own personal responsibilities and corporate liability under the law and the nature and effect of both reasonable and unreasonable discrimination.

Terms and Conditions of Employment

The Project complies with the Equal Pay Acts and is committed to ensuring that they do not unreasonably discriminate against any individual in the terms and conditions, both contractual and implied, within which they offer and provide employment. Staff facilities and services shall be equally available to all employees and where, for reasons of space and cost, this is not being achieved, reasonable alterations will be made. Contracts and Terms and Conditions of employment shall be made available in a variety of media and positive consideration will always be given to requests for them in other formats.

Monitoring

The Management Team at TECH GEEK UK LTD is responsible for monitoring the effective implementation of the Equality & Diversity Policy with overall responsibility for its implementation and supervision remaining with TECH GEEK UK LTD Line Managers and Staff. All aspects of Personnel policies and procedures shall be kept under review and as part of this, and in order to identify the effectiveness of Policy implementation, an anonymous and confidential record maintained giving a profile of the TECH GEEK UK LTD’s staff. An employee audit will be carried out annually, normally in May to establish the composition of the work force. Employees are entitled to access, check, correct and up-date their own record of these details. Otherwise access to this information shall be restricted and controlled by the HR Team.

Fair Assessment Policy

Fair Assessment Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Karan Kumar  – Chief Executive

25/02/2018

v1

31/12/2018

Dr Keith Hoodless

01/01/2018

v2

31/12/2018

Fair Assessment

Overview

Our Fair Assessment policy is to: 

  • ensure access and equality of opportunity whilst preserving the integrity of the qualification
  • ensure there are no obstacles to demonstrating achievement
  • provide on-going support to candidates, including those with particular requirements
  • take account of all current legislation with regards to equality of opportunity

Good Practice and Fair Assessment 

In order to create and maintain good practice and fair assessment TECH GEEK UK LTD will ensure that:

Tutor/Assessors/Trainers:

  • Receive an induction into the principles of assessment and quality assurance procedures
  • Create assessment activities with regard to the equality and diversity of learners, making sure that evidence can be produced in varied ways
  • Guarantee the use of plain language with regards to the unit
  • Make certain that the assessment plan allows for the producing of evidence to allow learners to fulfil the assessment criteria.
  • Keep records of all assessment activities
  • Advise learners in accordance learning outcomes
  • Devise and implement their strategy of assessment so as to neither discriminate against any group of learners nor unnecessarily overstrain learners
  • Attend regular standardisation meetings to share best practice

TECH GEEK UK LTD will: 

  • Verify an appropriately structured sample of assessor work from all programmes, sites and teams, to ensure centre programmes conform to national standards and external verification requirements.
  • Plan an annual quality assurance schedule, linked to assignment plans
  • Define, maintain and support effective internal verification roles
  • Ensure that identified staff will maintain secure records of all internal verification activity
  • Brief and train staff on the requirements for current IQA practice and procedures
  • Promote internal quality assurance as a developmental process between staff
  • Provide coherent [or standardised] IQA documentation
  • Use the outcome of internal quality assurance processes to enhance future assessment practice

Learners will:

  • Receive an induction into Assessment and Portfolio Building and understand criterion referenced assessment
  • Are aware of the centres assessment appeals policy
  • Receive a plan of assessment
  • Are aware of any time restrictions that might affect the achievement of the qualification
  • Receive informative feedback from all assessment activities within a realistic timescale relative to the achievement/non achievement of the assessment criteria
  • Receive regular feedback to accompany their individual unit progression on the path towards overall qualification

There is periodical review of the assessment undertakings as an integral part of the course review including resources. Please see the IQA Policy for further information on assessment practice and the roles of staff involved in the process.

Awarding Body Personnel will:

  • As requested, quality reviewers receive access to all assessment documentation and evidence that supports the award of credit/qualifications

External Quality Assurance will

External Quality Assurance is carried out by appointed External Quality Assurers (EQAs). The EQA will scrutinise the evidence for all units offered by the Centre.

They will: 

  • Sample assessment and learner evidence of achievement
  • Ensure that rigorous processes are in place for the assessment, tracking and recording of individual learner achievements in accordance with TECH GEEK UK LTD requirements
  • Sign off Recommendations for accreditation
  • Complete an EQA Report
Special Consideration and Reasonable Adjustment Policy

Special Consideration and Reasonable Adjustment Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Karan Kumar  – Chief Executive

25/02/2018

v1

31/12/2018

Dr Keith Hoodless

01/01/2018

v2

31/12/2018

Special Consideration and Reasonable Adjustment

TECH GEEK UK LTD Group is committed to fair and equal assessment of qualifications delivery in our centres. We expect all learners, regardless of age, sexual orientation, gender, race or disability to have equal and fair access to all the assessments we provide.

Therefore, we recognise that in some cases there will be a need for some learners to have access to a range of arrangements which meet their individual needs and provide fair access to the assessments they are undertaking. This could include:

  • Learners who have a permanent disability or specific learning needs
  • Learners who have a temporary disability, medical condition or learning needs
  • Learners who are indisposed at the time of the assessment

The provision for reasonable adjustments and special consideration arrangements is made to ensure that learners receive fair recognition of their achievement whilst maintaining the equity, validity and reliability of the assessment. In this way, these arrangements make valid provision for learners without making assessment easier for learners.

Learners requiring access to fair assessment can gain these in the following ways:

  • Through reasonable adjustments
  • Through special considerations

It is important to ascertain the most appropriate method of obtaining evidence when a learner is first accepted onto a programme. The learner may present their evidence in any format, as long as it enables them to demonstrate that they have met the specified assessment criteria. For example, a learner may present their evidence through the medium of braille, on audio format or on video rather than in written formats. Alternatively, oral questioning or witness testimonies may replace written responses. The provision for reasonable adjustments and special consideration is made to ensure that learners receive recognition of their achievement so long as the comparability, validity and reliability of the assessments can be assured. Such arrangements are not concessions to make assessment easier for learners, nor advantages to give learners a head start.

Reasonable adjustments

A reasonable adjustment is defined as an action that will reduce the effect of a disability or difficulty that places the learner at a substantial disadvantage during assessment.

Reasonable adjustments must not affect the integrity of the assessment, but may involve:

  • Making changes for individuals to the standard assessment arrangements, for example allowing learners extra time to complete the assessment
  • Adapting assessment materials, such as providing materials in Braille for those with visual impairments
  • Providing access facilitators during assessment, such as a sign language interpreter or a reader
  • Re-organising the assessment room, such as removing visual stimuli for an autistic learner
  • using assistive technology, such as screen reading or voice activated software
  • providing the mechanism to have different colour backgrounds to screens for onscreen assessments or asking for permission for copying to different coloured paper for paper based assessments
  • providing and allowing different coloured transparencies with which to view assessment papers

Reasonable adjustments are requested and approved before the assessment takes place. The use of a reasonable adjustment will not be taken into consideration during the assessment of a learner’s work.

Every request for a reasonable adjustment will be considered on a case by case basis by TECH GEEK UK LTD Group.  What is reasonable in terms of an adjustment to the assessment will depend on the individual circumstances, cost implications and the practicality and effectiveness of the adjustment.

Procedure for applying for a Reasonable Adjustment

All learners must submit a request for a reasonable adjustment in writing to the Quality Manager at TECH GEEK UK LTD Group.   TECH GEEK UK LTD Group will liaise with the examination centre behalf of the learners.

Special Considerations

Special considerations are different to reasonable adjustments as they apply to a disadvantage that occurs to the learner either just before or during the assessment. Reasons for special consideration could be:

  • Temporary illness,
  • Injury
  • Adverse circumstances at the time of the assessment

Learners may apply for special consideration during or after an assessment but may not apply for special consideration in the case of a permanent disability or learning difficulty. Special considerations will be taken into account by Assessor at the time of the assessment and will be recorded and sent to the awarding examination body.

Special consideration cannot be applied in a cumulative fashion, e.g. on the basis of a domestic crisis at the time of the examination and the learner suffering from a viral illness.

If the application for special consideration is successful, the learner’s performance will be reviewed in the light of available evidence.

Special consideration should not give the learner an unfair advantage; neither should its use cause the user of the certificate to be misled regarding a learner’s achievements. The learner’s result must reflect his / her achievement in the assessment and not necessarily his / her potential ability.

Special considerations may result in a small post-assessment adjustment to the mark of the learner as advised by the examination body. The size of the adjustment will depend on the circumstances during the assessment and will reflect the difficulty faced by the learner.

Procedure for applying for Special Consideration

Learners must advise TECH GEEK UK LTD Group in writing, within 14 days of the end of the assessment, of the circumstances which caused the request for special consideration.

Review and Appeal

Wherever possible, the Awarding Body will deal sympathetically with requests for reasonable adjustments or special consideration. In cases were a request is turned down the learner has the right to request a review of the decision.  We will be guided by the individual Awarding Bodies procedures for appeals in such scenarios.

Health, Safety and Welfare Policy

Health, Safety and Welfare Policy

Owned or Amended by

Creation or Amendment date

Version No.

Review Date
(1 month before operational date)

Karan Kumar  – Chief Executive

18/03/2018

v1

31/12/2018

Dr Keith Hoodless

01/01/2018

v2

31/12/2018

Phone: 07478740575
Wigham House, 16 Wakening Road, Barking IG11 8PJ
2a Westbury Road E7 8BU
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